We want everyone who contacts us to receive excellent customer service. We aim to:
    * Create an organisational culture that always puts the customer first;
    * Provide easy access to all our services and other public services;
    * Resolve enquiries right the first time;
    * Provide high-quality cost-effective services.

We will do this by:
    * Implementing consistent customer service standards and training our staff in their use;
    * Seeking regular feedback from customers and using this feedback to improve;
    * Establishing a customer service centre to make it easier for people to contact the council and have their enquiry resolved;
    * Seeking to join up with other public services to provide a better service for the customer;
    * Redesigning the way we work around the needs of our customers